At [Your Brand Name], customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Items must be unused, unwashed, unworn, and in original condition with all tags intact.
- Items purchased during sales or promotions may not be eligible for return unless stated otherwise.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Innerwear, lingerie, socks, or accessories (for hygiene reasons)
- Customized or made-to-order products
- Products showing signs of wear, damage, or alteration
3. Return Process
- To initiate a return, contact our support team at houseofraasaa@gmail.com with your order ID and reason for return.
- Once approved, return instructions will be shared.
- Return shipping costs will be borne by the customer unless the item is defective or incorrect.
4. Exchange Policy
- Exchanges are subject to product availability.
- Only size exchanges are permitted unless the product is defective or incorrect.
5. Refunds
- Refunds will be processed after inspection of the returned item.
- Approved refunds will be credited to the original payment method within 7–10 working days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Products
- If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with clear images.
- We will arrange a replacement or refund at no additional cost.
7. Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once shipped, cancellations will not be accepted.
8. Contact Us
For return or refund assistance, contact:
📧 houseofraasaa@gmail.com
📞 +91 93156 29879