Last updated: 2nd Feb 2026

This Privacy Policy describes how House of Raasaa (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information when you interact with our website:

a) Personal Information

• Name
• Phone number
• Email address
• Shipping and billing address

b) Payment Information

• Payment details are processed securely through third-party payment gateways.
• We do not store your card, UPI, or banking information.

c) Technical Information

• IP address
• Browser type
• Device information
• Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate order updates and customer support
• Improve website performance and user experience
• Send promotional offers (only with your consent)
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data.

Information may be shared only with:

• Logistics and delivery partners
• Payment gateway providers
• Technology and analytics service providers
• Legal or regulatory authorities if required by law

4. Cookies & Tracking Technologies

• Our website uses cookies to enhance browsing experience.
• Cookies help us understand user behavior and improve services.
• You may disable cookies in your browser settings, though some features may not function properly.

5. Data Security

• We implement reasonable security practices to protect personal data.
• Secure servers, encrypted transactions, and restricted access are used to prevent unauthorized access.
• However, no online transmission is 100% secure.

6. Data Retention

• Personal data is retained only as long as necessary for order fulfillment, legal compliance, and business purposes.
• Users may request deletion of their data, subject to legal obligations.

7. User Rights

You have the right to:

• Access your personal information
• Request correction or deletion
• Withdraw consent for marketing communication
• Lodge a grievance related to data usage

Requests can be sent to houseofraasaa@gmail.com

8. Children’s Information

• Our website is not intended for children below 18 years.
• We do not knowingly collect data from minors.

9. Third-Party Links

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices of those sites.

10. Policy Updates

• We may update this Privacy Policy periodically.
• Any changes will be posted on this page with a revised date.

11. Grievance Officer (India Compliance)

As per Indian law, the grievance officer details are as follows:

Name: Purnendu Kumar
Email: houseofraasaa@gmail.com
Address: B 139 Rajapuri Uttam Nagar

12. Contact Us

For any privacy-related concerns, contact us at:
📧 houseofraasaa@gmail.com
📞 +91 93156 29879